In short, this Distance Sales Agreement (Mesafeli Satış Sözleşmesi) sets out the terms for the tour and travel services you buy from Tubos Travel on tubostravelturkey.com. Because our services take place on fixed dates, the 14-day right of withdrawal does not apply, and our Cancellation and Refund Policy applies instead. You accept this agreement at checkout before you pay.
Article 1 – Parties
1.1 Seller
- Name: [COMPANY LEGAL NAME], trading as Tubos Travel
- TÜRSAB license no: [TÜRSAB LICENCE NO]
- Tax office / tax no: [TAX OFFICE / TAX NO]
- MERSIS no: [MERSIS NO]
- Address: [FULL STREET ADDRESS], Ürgüp, Nevşehir, Türkiye
- Phone and WhatsApp: +90 544 674 42 28
- E-mail: info@tubostravel.com
- Website: https://tubostravelturkey.com
1.2 Buyer (consumer)
The buyer’s details are the ones the buyer enters on the order form at checkout.
- Name: [BUYER NAME]
- Address: [BUYER ADDRESS]
- E-mail: [BUYER E-MAIL]
- Phone: [BUYER PHONE]
In this agreement, “we” and “the seller” mean Tubos Travel. “You” and “the buyer” mean the consumer who places the order.
Article 2 – Subject
This agreement covers the sale and delivery of the tour or travel service(s) you order on tubostravelturkey.com. It also sets out the rights and duties of both parties under Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (Mesafeli Sözleşmeler Yönetmeliği).
Article 3 – The service
The main details of your order, as shown in the order summary, are:
- Service: [SERVICE NAME]
- Travel date(s): [TRAVEL DATE(S)]
- Number of travelers: [NUMBER OF TRAVELERS]
- Meeting or pickup point: as stated on the product page and in your confirmation voucher
- Total price, including taxes: [TOTAL PRICE AND CURRENCY]
- Payment method and installments: [PAYMENT METHOD]
The price includes all taxes unless the product page or order summary says otherwise. The price covers only the items listed as included on the product page. Tips, personal expenses, and entrance fees that are not listed as included are not part of the price. You pay online by card on your bank’s 3-D Secure page.
Article 4 – Preliminary information and confirmation
Before you place your order, we show you the preliminary information for the service. This includes the product page, the price, the main features of the service, and the cancellation terms. You confirm that you have read this information and accepted it electronically before ordering.
This agreement and the preliminary information form one single agreement. If they conflict, the terms that are more favorable to you apply.
Article 5 – Performance of the service
- We perform the service on the date(s) shown in your order.
- After we confirm your order, we send you a confirmation voucher by e-mail. It includes the key details of your booking, such as the meeting point and time.
- We may use equivalent suppliers, such as other licensed balloon operators, transport companies, hotels or guides, to deliver the service. Any replacement will be of the same or a similar standard.
- We may change the itinerary, timing or order of visits for safety, weather or operational reasons. Hot-air balloon flights depend on official flight permits and weather conditions on the day.
- If we need to make a change, we will tell you as soon as we can, using the contact details you gave us.
Article 6 – Buyer’s duties
You agree to:
- carry a valid ID or passport and, where needed, a valid visa for Türkiye;
- give us correct and complete information for every traveler, including names, contact details, hotel and any health or mobility needs that affect the service;
- be at the meeting or pickup point on time. If you are late or do not show up, the service may go ahead without you, and the Cancellation and Refund Policy applies;
- follow the safety instructions of guides, drivers, pilots and other staff;
- make sure each traveler is fit to take part in the activity booked.
We strongly advise you to buy travel insurance that covers health, accidents, cancellation and lost belongings.
Article 7 – Right of withdrawal
Under the Regulation on Distance Contracts, consumers normally have 14 days to withdraw from a distance contract without giving a reason. This right does not apply to this agreement. Our services are accommodation, transport and leisure services that must be provided on a specific date or during a specific period (Regulation on Distance Contracts, Article 15(1)(g)).
Instead, our Cancellation and Refund Policy applies to your order. You accept this policy before you place your order.
[keep / remove this paragraph] If your order includes a service that is not tied to a specific date or period, you keep the right to withdraw from that service within 14 days. To do so, send us a clear notice by e-mail to info@tubostravel.com within this period. We will refund the amount paid for that service within 14 days of receiving your notice.
Article 8 – Cancellation or changes by the seller
We may need to cancel or change a service if:
- the minimum group size stated on the product page is not reached;
- weather conditions make the service unsafe or impossible, for example when balloon flights are not permitted;
- there is any other safety risk.
In these cases, we will offer you an alternative date or a full refund of the amount you paid for the affected service. You choose which option you prefer.
Article 9 – Refunds
We make refunds to the same payment method you used to pay, in line with the Cancellation and Refund Policy. The time it takes for the money to appear in your account depends on your bank or card issuer.
Article 10 – Force majeure
Force majeure means events outside the parties’ reasonable control. Examples include natural disasters, pandemics, war, terrorism, strikes, airspace or road closures, and government orders.
While a force majeure event lasts, neither party is responsible for failing to perform its duties under this agreement. If a service cannot be provided because of force majeure, we will offer to reschedule it or refund the unused part of the price.
Article 11 – Liability
We are responsible for the services we sell, as required by law. For services that third-party suppliers perform, such as hotels, airlines, balloon operators or transport companies, liability is as the law provides.
Nothing in this agreement excludes or limits any liability that cannot be excluded or limited under Turkish law, including your rights under Law No. 6502.
Article 12 – Personal data
We process your personal data to manage your booking and deliver the services you ordered. Our Privacy Policy explains what data we collect, why we use it, who we share it with, and what rights you have.
Article 13 – Complaints and disputes
If you have a complaint, please contact us first. We will try to resolve it quickly.
Under Law No. 6502, you may also take a consumer complaint to:
- the Consumer Arbitration Committee (Tüketici Hakem Heyeti), or
- the Consumer Court (Tüketici Mahkemesi),
at your place of residence or where the contract was made. Which body you go to depends on the amount of the claim and the monetary limits the Ministry of Trade announces each year.
Article 14 – Governing law
The laws of the Republic of Türkiye govern this agreement.
Article 15 – Entry into force and acceptance
- You accept this agreement electronically by ticking the checkbox at checkout before you pay.
- The agreement is formed when we confirm your order.
- We send you a copy of this agreement by e-mail. You may keep it for your records.
For more information, see our Terms of Use, Cookie Policy and Cancellation and Refund Policy.
Seller: [COMPANY LEGAL NAME]. Buyer: [BUYER NAME]. Date: [ORDER DATE].
Last updated: [DATE]
Questions? Contact Tubos Travel at info@tubostravel.com or +90 544 674 42 28 (also on WhatsApp).
