In short, you can cancel for free and get a full refund up to 7 days before your booking starts. If you cancel later, we keep part or all of the price. If we cancel, you can choose a new date or get a full refund.
1. How cancellations are counted
We count full days before the start time of the first service in your booking. For example, if your booking starts with a tour, we count back from that tour’s start time.
To cancel, send us a message by e-mail to info@tubostravel.com or on WhatsApp at +90 544 674 42 28. Please include your name and booking number. Your cancellation date is the date we receive your message.
2. If you cancel
| When you cancel | What you get back |
|---|---|
| 7 or more days before start | Free cancellation, full refund |
| 3 to 6 days before start | 50% refund |
| 2 days or less before start (within 48 hours) | No refund (100% cancellation fee) |
| No-show or late arrival | No refund |
Some parts of your booking may be bought for you from other companies. Examples are issued airline tickets and hotel deposits the hotel will not return. Those companies set their own rules, so these items may not be refundable even when the table above shows a refund. If this applies to your booking, we will tell you before you book.
3. Hot-air balloon flights
Balloon flights depend on the weather and on decisions by the aviation authority. The pilot and the balloon operator decide on the morning of the flight whether it is safe to fly.
If your flight is canceled for weather or safety reasons, you choose what happens next. You can move to the next available date, or we refund the balloon price. If you cancel the flight yourself, the table in section 2 applies.
4. Cancellations by us
Sometimes we have to cancel a service. This can happen if not enough travelers have booked, or because of safety, weather or force majeure. Force majeure means events outside our control, such as natural disasters, strikes or official travel restrictions.
If we cancel, we will contact you as soon as we can. You can choose a new date or a full refund of the amount you paid for the affected service.
5. Changing your booking
You can ask to change the date or the tour, as long as space is available. Changes are free until [7 days] before the start time. After that, we treat a change as a cancellation under section 2 plus a new booking.
6. How refunds are made
- We refund to the payment method you used for your order.
- We start the refund within 14 days of confirming your cancellation.
- We send you an e-mail when the refund starts.
- Your bank may then take about 10 to 14 business days to show the refund on your account.
- Your bank sets any currency exchange differences. We cannot control these.
7. Right of withdrawal
Under Turkish distance-selling rules, you usually have 14 days to withdraw from an online purchase. This right does not apply to tours, accommodation and transport booked for a specific date. That is why your cancellation rights are set out in this policy instead. For more details, see our Distance Sales Agreement.
8. Travel insurance
We recommend that you buy travel insurance when you book. A good policy can cover your cancellation costs if you have to cancel, for example because of illness. Check what your policy covers before you travel.
Last updated: [DATE]
Questions? Contact Tubos Travel at info@tubostravel.com or +90 544 674 42 28 (also on WhatsApp).
